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News & Updates

Posted on: August 29, 2023

Utility Billing Software and Payment System Changes


The City of Oakdale upgraded to a new utility billing software and payment system that will provide a modern, enhanced customer service experience. The City launched the new system on August 29, 2023.

Utility billing customers should have received a letter in the mail detailing the change and benefits.  With this new system, utility billing customers will be able to take advantage of:

  • Multiple convenient payment options including in-person, online, and an interactive voice response (IVR) phone system.
  • Online access optimized for desktop and mobile devices.
  • Secure online payments without creating an account.
  • Advanced functionality for those who do create an online account.
  • Automatic payment scheduling for ongoing bills and fees.
  • Access to online bill history and paperless billing.
  • Real-time balances updated instantly.
  • Newly-formatted, consistent invoices for both online and mailed paper bills.

Customers currently set up for auto pay through the existing online payment system will need to re-enroll on the new online payment solution. You will need to have your new account number accessible after your first new bill arrives, or call 651-739-5086 to receive your new account number.

The new payment solution accepts a wide variety of payment methods including cash, check, credit cards and e-checks. This solution meets the highest level of online payment security standards (Level 1 PCI/PA-DSS) to ensure customer information is safeguarded from potential threats.

More information about payment options and a link to the online payment system can be found on the City's payment page.

If you have any questions about this process, please reach out to the City at 651-739-5086 or email at

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